Need a hand? Email getproofcam@gmail.com and include your iPhone model and iOS version. Below are the questions we hear most.
Location lets ProofCam add GPS coordinates and an approximate address to your stamp. ProofCam only reads location while the app is open. You can decline and still use ProofCam in time-only mode: it stamps the date and time without a location. To change your choice later, open Settings › Stamp › Location Access.
ProofCam is a camera, so it needs camera access to take the photos it stamps and compares. If you declined, open the Settings app › ProofCam › Camera and turn it on. Photos are processed on your iPhone.
Open the photo in Gallery and tap Save. Free photos are saved with a small ProofCam mark; Pro saves them without it. The first time, iOS asks to let ProofCam add photos. It does not need to read your library. Your photos also stay inside ProofCam.
Open Settings and tap Restore Purchases under your plan. Use the Apple Account you bought or subscribed with; Pro turns on again at no charge. This works for subscriptions and for one-time purchases made earlier.
In ProofCam, open Settings and tap Manage Subscription. You can also use the Settings app › your name › Subscriptions. Cancel at least 24 hours before the current period ends to avoid the next charge. Pro stays on until the end of the period you paid for. Refunds are requested from Apple at reportaproblem.apple.com.
Free includes one stamped photo every 24 hours, with a small ProofCam mark. You can view, delete and save your own photos to Photos (with the mark), try Before & After and send a trial card signed by ProofCam, and try a few AI drafts. Pro adds unlimited photos, Share, PDF reports, AI drafts every week or month, no mark, and projects, company logo, location map and job details. A one-time Pro purchase made earlier stays valid.
Open a finished Before & After, tap Job report, then the AI card. The first time, ProofCam shows what is sent; choose Continue. ProofCam sends two smaller copies of the photos, without GPS, address or the stamp, plus your note, and writes a draft of the visible changes into the report. Read and edit it before you send: AI can be wrong and cannot see hidden work. Your drafts left and when they come back are in Settings. Extra draft packs can be bought. Writing your own note always works, also offline.
Open a photo and tap ··· › Delete, or tap Select in Gallery, choose photos and tap the trash button. To delete a Before & After, long-press it in Gallery; its two photos stay. Copies you saved to Photos or sent elsewhere must be deleted there. Removing the app removes its photos from this iPhone; the Keychain purchase identifier and copies outside ProofCam may remain.
Addresses come from Apple and need an internet connection. Offline, ProofCam still stamps the date, time and GPS coordinates and leaves the address off. Photos without a location are not shown on the Places map.
ProofCam stores photos and their details on your iPhone, without an account. Online addresses and optional maps use Apple services. Your chosen exports go to the app or Photos you pick. Apple and RevenueCat handle purchases. If you ask for an AI draft, two reduced copies of the before and after photos and your note go through ProofCam's service to OpenAI. Usage analytics (TelemetryDeck, PostHog) and crash reports (Firebase Crashlytics) are sent only if you turn them on in Settings › Privacy. RevenueCat sends purchase events to PostHog for revenue reporting either way. The Privacy Policy has the details.